GRAMPUS Inc. Integrated Terms of Service

한국어 · English

Effective date: 10 September 2026

Versions: 10 September 2026

Chapter 1. General Provisions

Article 1 (Purpose)

These Terms of Service (the “Terms”) set out the rights, obligations and responsibilities of GRAMPUS Inc. (the “Company”) and users in relation to the use of games, content and all related services provided by the Company (the “Services”), and other necessary matters.

Article 2 (Definitions)

1. “Service” means all games, content and ancillary services provided by the Company through the web, applications and any other means.
2. “Individual Service” means each separate game or service provided by the Company.
3. “User” means any person who uses the Services under these Terms, including both Guest Users and Members.
4. “Guest User” means a User who uses the Services without linking an account.
5. “Member” means a User who has linked an account through an authentication method and holds a Member Number assigned by the Company.
6. “Account Linking” means the procedure by which a User authenticates through an external authentication method and thereby assigns their service data to the Company’s servers.
7. “Member Number” means the unique number assigned by the Company to a Member for use of the Services.
8. “Virtual Items” means goods in electronic form issued by the Company for use within an Individual Service. Virtual Items are classified by how they are obtained:
   • “Paid Virtual Items”: Virtual Items purchased by a User for consideration.
   • “Free Virtual Items”: Virtual Items obtained without consideration, such as through advertising, events or rewards.
9. Terms not defined in these Terms have the meaning given in the relevant Individual Service, in any applicable Supplemental Terms, and under applicable law.

Article 3 (Supplemental Terms)

1. The Company may establish Supplemental Terms for an Individual Service separately from these Terms, reflecting the characteristics of that Service.
2. Supplemental Terms form part of these Terms. Where Supplemental Terms conflict with these Terms, the Supplemental Terms prevail for the Service concerned.
3. Where the Company has established Supplemental Terms, a User who uses that Service is deemed to have agreed to those Supplemental Terms together with these Terms.
4. The Refund Policy and any operating policies established by the Company also form part of these Terms.

Article 4 (Effect and Amendment of the Terms)

1. These Terms take effect when posted within the Services or otherwise notified to Users.
2. The Company may amend these Terms to the extent that the amendment does not violate applicable law.
3. Where the Company amends these Terms, it shall give notice within the Services or by email address that the User has agreed to provide, stating the effective date and the reason for the amendment, from at least 7 days before the effective date (or 30 days before, where the amendment is unfavourable to Users or concerns a material matter) until the day before the effective date.
4. Where the Company has clearly stated, when giving notice under paragraph 3, that a User who does not express refusal within a specified period will be deemed to have agreed, and the User does not express refusal, the User is deemed to have agreed to the amended Terms.
5. A User who does not agree to the amended Terms may terminate the service agreement.

Article 5 (Rules Outside the Terms)

Matters not specified in these Terms and the interpretation of these Terms are governed by the laws and commercial practices of the Republic of Korea, including but not limited to the Act on the Consumer Protection in Electronic Commerce, Etc., the Content Industry Promotion Act, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., the Personal Information Protection Act, the Youth Protection Act, the Act on the Regulation of Terms and Conditions, and the Guidelines for the Protection of Content Users established by the Minister of Culture, Sports and Tourism.

Nothing in these Terms deprives a User of the protection afforded by mandatory provisions of the law of the User’s country of habitual residence.

Chapter 2. Formation of the Service Agreement

Article 6 (Formation of the Agreement)

1. The service agreement is formed when a person wishing to use the Services agrees to these Terms (including any applicable Supplemental Terms) and begins using the Services.
2. The Company may refuse an application, or subsequently terminate the agreement, in any of the following cases:
   • the application is made using another person’s name or authentication method;
   • the Services are to be used for an improper purpose;
   • the Services are to be used for a purpose that violates applicable law;
   • the Services are to be used for commercial gain without the Company’s prior consent;
   • the applicant has previously had a service agreement terminated for breach of these Terms;
   • acceptance is otherwise difficult for reasons attributable to the applicant.

Article 7 (Guest Use)

1. A User may use the Services as a Guest User without linking an account.
2. Depending on how an Individual Service is implemented, Guest User data may be stored on the User’s device or browser. In that case, the data may be irrecoverably lost through a change of device, deletion of stored data or similar events. The Company shall inform Users, in a manner they can recognise, where data is stored and that it may be lost, and shall not be liable for resulting damage in the absence of the Company’s intent or gross negligence.
3. Only Members who have completed Account Linking may purchase Paid Virtual Items.

Article 8 (Minors)

1. The Services are not directed to children below the minimum age at which a person may consent to the processing of personal data under the law of their country of residence. Users below that age may use the Services as Guest Users without any collection of personal data.
2. Where a User below that age wishes to link an account, the Company shall obtain the consent of a legal guardian, and Account Linking is restricted where such consent is not confirmed.
3. Where a minor purchases Paid Virtual Items, the Company shall confirm whether the consent of a legal guardian has been obtained. A payment made without such consent may be cancelled by the minor or their legal guardian. The specific procedure is set out in the Refund Policy.
4. The Company may set and operate a monthly payment limit per account in order to protect minors.

Article 9 (Management of the Member Number)

1. The User is responsible for managing their Member Number and any linked authentication method.
2. A User shall not allow a third party to use their Member Number or authentication method, and bears responsibility for any consequence of doing so, except where the Company has acted with intent or gross negligence.
3. A User who becomes aware that their Member Number has been stolen or is being used by a third party shall immediately notify the Company and follow the Company’s instructions.

Chapter 3. Provision of the Services

Article 10 (Provision and Modification of the Services)

1. The Company provides the Services 24 hours a day, all year round, except as provided in these Terms or by applicable law.
2. The Company may change all or part of the Services where necessary for planning or operational reasons. In that case, the Company shall give prior notice of the reason, the content of the change and the effective date. Where there is an urgent reason, notice may be given afterwards.
3. Game balance adjustments (changes to values, adjustment of probabilities, addition or removal of features, and similar changes) are made for the proper operation of the Services, and the Company may implement them after prior notice. Such adjustments may change the relative value of in-game data held by a User; this constitutes a change to the Services under paragraph 2.

Article 11 (Suspension and Discontinuation of the Services)

1. The Company may restrict or suspend all or part of the Services in any of the following cases:
   • unavoidable circumstances such as maintenance, inspection, replacement or failure of equipment, or interruption of communications;
   • force majeure such as natural disaster or national emergency;
   • suspension of telecommunications services by a telecommunications carrier;
   • disruption to normal provision of the Services due to a surge in usage or similar causes.
2. Where the Company intends to discontinue a Service, it shall give notice at least 30 days before the date of discontinuation within the Services and by email address that the User has agreed to provide.
3. Where a Service is discontinued under paragraph 2, the Company shall refund unused Paid Virtual Items in accordance with the Guidelines for the Protection of Content Users. Free Virtual Items and other data provided without consideration are not subject to refund.

Article 12 (Advertising)

1. Part of the resources enabling the Company to provide the Services derives from advertising revenue. Users agree that advertisements may be displayed in the course of using the Services.
2. Where a User chooses to view an advertisement, the Company may grant Free Virtual Items in return. Viewing advertisements is optional and does not affect basic use of the Services.
3. The Company may set and operate criteria and daily limits for advertising rewards, and shall give prior notice of any change.
4. Transactions arising from a User moving to an advertiser’s site through an advertisement within the Services are unrelated to the Company, and the Company is not liable for them.
5. The Company may send commercial information by email, notification message or similar means to Users who have consented to receive it. A User may withdraw that consent at any time.

Chapter 4. Paid Services and Virtual Items

Article 13 (Purchase and Use of Virtual Items)

1. A User may purchase Paid Virtual Items through the payment methods designated by the Company.
2. The Company manages Paid Virtual Items and Free Virtual Items separately. When Virtual Items are consumed, Free Virtual Items are consumed first and Paid Virtual Items thereafter.
3. The Company shall clearly display the unit of sale, the price and the quantity granted on the payment screen.
4. Virtual Items are for use by the User within the Services. The Company does not exchange them for cash or refund them, except in the case of withdrawal of subscription or refund provided for in these Terms and the Refund Policy.
5. Ownership and intellectual property rights in all data within the Services, including Virtual Items, belong to the Company. Users hold only the right to use them within the Services.
6. Where a User purchases Paid Virtual Items through a distribution channel operated by a third party, that third party may be the seller of record for the transaction. The seller is identified on the payment screen, and the seller’s terms and refund policy apply to that transaction in addition to these Terms.

Article 14 (Prohibition of Trading Between Users and for Cash)

1. A User shall not trade a Member Number, Virtual Items or data within the Services with a third party for cash or any equivalent economic benefit, and shall not use any site that brokers such trades.
2. Where the Company provides a trading feature between Users within the Services, its scope, method and fees are displayed within that Service.
3. The Company may restrict use, recover or delete Virtual Items, or terminate the service agreement of a User who breaches paragraph 1, and is not liable for damage arising to that User as a result.

Chapter 5. Obligations of the Parties

Article 15 (Obligations of the Company)

1. The Company shall comply with applicable law and these Terms, and shall endeavour to provide the Services continuously and stably.
2. Where an opinion or complaint raised by a User is recognised as justified, the Company shall handle it through an appropriate procedure. Where immediate handling is difficult, the Company shall notify the User of the reason and the expected schedule.
3. The Company shall protect Users’ personal data in accordance with applicable law and the Company’s Privacy Policy.
4. Where equipment fails or is lost without fault on the part of the Company, the Company shall repair or restore it without delay unless there is an unavoidable reason not to do so.
5. The Company does not, in principle, intervene in disputes arising between Users.

Article 16 (Obligations of Users)

1. Users shall comply with these Terms and with the operating policies and notices established by the Company.
2. Users shall not engage in any of the following. Where a User does so, the Company may restrict use, recover or delete Virtual Items and data, terminate the service agreement, or report the matter to an investigative authority.

(a) Accounts and Virtual Items

• stealing another person’s Member Number or authentication method;
• trading or transferring a Member Number to another person;
• trading Virtual Items or data within the Services for cash or similar consideration;
• obtaining Virtual Items by abnormal means;
• making a payment using another person’s payment method without authorisation.

(b) Systems

• modifying the Company’s client software or gaining unauthorised access to the Company’s servers;
• using automated means such as macros or bots to use the Services;
• exploiting bugs or errors in the software;
• manipulating service data or transmitting manipulated data to the servers;
• obtaining advertising rewards or similar benefits by improper means;
• using the Services in an abnormal manner so as to overload the servers.

(c) Other Users and the Company

• impersonating the Company’s management, employees or affiliates;
• harassing or threatening other Users, or persistently causing them distress or inconvenience;
• distributing content that damages another person’s reputation or infringes their privacy;
• infringing another person’s intellectual property rights;
• conducting business activities through the Services without the Company’s prior consent;
• any other act that violates applicable law.

3. Where a User, having been able to recognise that Virtual Items had been fully consumed or were not eligible for withdrawal of subscription, obtains a refund not approved by the Company through a payment provider or payment agency, the Company may restrict that User’s use of the Services and take legal action under applicable law.

Chapter 6. Refunds, Restriction of Use and Termination

Article 17 (Refunds)

1. All purchases of Virtual Items made through the Services are final, and the Company does not provide refunds. When an account is closed, whether voluntarily or otherwise, no money or other compensation is provided for unused Virtual Items.
2. Paragraph 1 is subject to (a) the refund policy of the seller of record for the transaction concerned, and (b) any mandatory provision of the law of the User’s country of habitual residence. Where either of these applies, it prevails over paragraph 1.
3. Where a Service is discontinued under Article 11(3), or where a service agreement is terminated under Article 18(2), unused Paid Virtual Items are refunded as provided in those Articles.
4. The procedure for requesting a refund, the channel through which a request is made, and the applicable time limits are set out in the Refund Policy.

Article 18 (Restriction of Use)

1. Where a User breaches an obligation under Article 16, the Company may issue a warning, suspend use temporarily or permanently, or terminate the service agreement, according to the degree of the breach.
2. Where a service agreement is terminated for breach of these Terms, the User may lose the right to use Virtual Items and data, and the Company provides no separate compensation. However, unused Paid Virtual Items are refunded in accordance with applicable law.
3. A User may object to a restriction through customer support. Where the objection is recognised as justified, the Company shall lift the restriction without delay.
4. Where a User has not used the Services for one year or more from the date of last access, the Company may, after prior notice, terminate the service agreement or store the data separately or delete it.

Article 19 (Termination)

1. A User may request termination of the service agreement at any time through the settings screen within the Services or through customer support.
2. Where termination is requested, the User’s data is retained for 7 days and deleted on the 8th day from the date of the request. This includes all Virtual Items and records within the Services.
3. A User may withdraw a termination request through customer support within 7 days of making it. A termination request may be withdrawn once per account.
4. The Company may terminate the service agreement where a User breaches Article 16 or Article 18.

Chapter 7. Liability and Disclaimer

Article 20 (Compensation for Damage)

1. The Company or a User may claim compensation from the other party for damage caused by that party’s fault.
2. The Company does not compensate for suspension of the Services where it results from a previously notified operational purpose, from force majeure such as natural disaster, or from the intent or negligence of the User.
3. Where a User causes damage to the Company or to other Users by breaching applicable law or these Terms, that User shall compensate for the damage.

Article 21 (Disclaimer)

1. The Company is relieved of liability where it cannot provide the Services due to force majeure such as natural disaster or war.
2. The Company is not liable for damage arising from a telecommunications carrier suspending or failing to provide telecommunications services properly.
3. The Company is not liable for obstruction of, or damage arising from, use of the Services for reasons attributable to the User.
4. The Company is not liable for damage arising from errors in, changes to the settings of, or deletion of data on the device, browser or application used by the User.
5. The Company is not liable where a User fails to obtain an expected result from the Services, or for damage arising from material obtained through the Services.
6. The Company has no obligation to intervene in a dispute arising between Users, or between a User and a third party, through the Services, and is not liable to compensate for damage arising from such a dispute.
7. Except where caused by the Company’s fault, the Company is not liable for loss of a User’s Virtual Items or data.
8. Nothing in this Article excludes or limits liability that cannot be excluded or limited under the law of the User’s country of habitual residence.

Article 22 (Dispute Resolution and Governing Law)

1. The Company and Users shall make all necessary efforts to resolve amicably any dispute arising in relation to the Services. Users are encouraged to contact the Company first at help@grampus.co.
2. These Terms and any dispute arising under them are governed by the laws of the Republic of Korea. This does not deprive a User of the protection afforded by mandatory provisions of the law of the User’s country of habitual residence.
3. Where a dispute is not resolved and legal proceedings are brought, jurisdiction is determined in accordance with the Civil Procedure Act of the Republic of Korea, without prejudice to any right a User may have to bring proceedings in the courts of their country of habitual residence.

Addendum

These Terms take effect on 10 September 2026.