GRAMPUS Inc. Refund Policy

한국어 · English

Effective date: 10 September 2026

Versions: 10 September 2026

1. Categories of Virtual Items

Under Article 2 of the Terms of Service, Virtual Items are classified by how they are obtained, and refund eligibility differs accordingly.

• Items and data that can only be obtained through activity within a Service, and cannot be purchased for consideration, are not subject to refund.
• When Virtual Items are consumed, Free Virtual Items are consumed first and Paid Virtual Items thereafter. Users can check the balance of Paid and Free Virtual Items separately within each Service.
• The name and type of Virtual Items used in each Service are displayed within that Service.

2. Refunds

2.1 General rule

All purchases of Virtual Items made through the Services are final. The Company does not provide refunds. The supply of Virtual Items is a service that commences immediately upon the Company’s acceptance of the purchase. When an account is closed, whether voluntarily or otherwise, no money or other compensation is provided for unused Virtual Items.

2.2 Exceptions to the general rule

Section 2.1 is subject to the following, each of which prevails over it where applicable:

1. The refund policy of the seller of record for the transaction. Most payments for the Services are processed by a third party that acts as the seller of record or as a payment agent. That seller’s own refund policy governs the transaction, and a refund granted by that seller is not affected by Section 2.1. The applicable seller and its refund policy are identified on the checkout screen.
2. Any mandatory provision of the law of your country of habitual residence. Where the law of your country grants you a right of withdrawal, cancellation or refund that cannot be excluded by contract, that right applies regardless of Section 2.1.

2.3 Where the Company handles a refund directly

Where the Company handles a refund directly under Section 2.2, or under Section 5 or Section 7, the following apply:

• Only unused Paid Virtual Items are refunded.
• Where part of a purchase has been used, the Company refunds the remainder after deducting an amount corresponding to the portion used and the costs incurred in supplying it.
• A refund may be declined where the request is made in abuse of the refund process, including where a purchase is made with the intention of obtaining a refund, or where purchases and refunds are repeated habitually.

3. Cancellation of Payments Made by Minors

1. Where a minor has made a payment without the consent of a legal guardian, the minor or their legal guardian may cancel that payment.
2. Cancellation is restricted where:
   • the payment falls within the range of property that the legal guardian has permitted the minor to dispose of; or
   • the minor used deception to make the Company believe they were an adult.
3. Whether a payer is a minor is determined by reference to the holder of the payment method used.
4. The Company may operate payment limits and legal guardian consent procedures for the protection of minors under Article 8 of the Terms of Service.
5. This Section applies in addition to, and does not limit, any right available under the law of the minor’s country of habitual residence.

4. How to Request a Refund

4.1 Channel

A refund is requested through the channel used to make the payment. The channels are as follows:

For web payments, XSOLLA (USA), INC. acts as the seller of record and handles payment and refunds. For payments made through an app marketplace, the refund policy of the marketplace operator also applies. The payment channels available differ by Service; the channel that applies is shown on the payment screen of each Service.

If you are unable to obtain a resolution through the channel above, or if you disagree with the outcome, you may contact the Company at help@grampus.co.

4.2 Documents

Where the Company handles a refund directly, the following may be required. Where a request is made through an external payment channel, only the information required by that operator is submitted, and the documents below may not be required.

Documents submitted are used solely for the purpose of processing the refund and are destroyed immediately after verification.

5. Refund Procedure and Time Limits

1. Where the Company handles a refund directly, the Company recovers the Paid Virtual Items purchased and proceeds with the refund within 3 business days of receiving the documents required.
2. Refunds requested through an external payment channel are handled according to the procedure and time limits set by that operator.
3. Refunds are, in principle, made using the same payment method as the original payment. Where this is not possible because of the nature of the payment method, the Company shall agree an alternative method with the user.
4. Additional time may be required before the refunded amount reaches the user, depending on the processing schedule of the payment provider or payment agency.
5. Once a refund is completed, the Paid Virtual Items concerned are recovered. Where the balance is insufficient at the time of recovery, the refundable amount may be adjusted accordingly.

6. Overpayments

1. Where an overpayment arises through the fault of the Company, the Company refunds the full amount and bears the cost of the refund.
2. Where an overpayment arises through the fault of the user, the user bears the cost of the refund within a reasonable range.
3. Where an overpayment arises from a system error of an operator providing a payment channel, including a seller of record, an app marketplace operator or a payment provider, the Company shall request that operator to take the necessary steps.

7. Refunds on Restriction of Use or Discontinuation of a Service

1. Where a service agreement is terminated for breach of the Terms of Service, unused Paid Virtual Items are refunded under Article 18(2) of the Terms of Service. Free Virtual Items and other items provided without consideration are not refunded.
2. Where the Company discontinues a Service, it gives notice 30 days before the date of discontinuation under Article 11 of the Terms of Service and refunds unused Paid Virtual Items held by users, in accordance with the Guidelines for the Protection of Content Users.

8. Contact

• Company customer support: help@grampus.co
• Seller of record for web payments: XSOLLA (USA), INC. — help.xsolla.com / support@xsolla.com / 15260 Ventura Blvd., Suite 2230, Sherman Oaks, CA 91403, USA
• App marketplace payments: customer support of the relevant marketplace operator

Addendum

This Refund Policy takes effect on 10 September 2026.